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Payment Policy

Accepted Payment Methods:
We offer a variety of secure payment options, including credit cards (Visa, MasterCard, American Express), debit cards, Bkash, Nagadand And Cash On Delivery Method.

Payment Security:
Your payment information is secure with us. We use SSL encryption and trusted payment gateways to protect your data during transactions. We do not store your credit card information on our servers.

Currency and Pricing:
All prices are listed in BDT.

Payment Authorization:
When you place an order, your payment method will be authorized for the total order amount. The actual charge will only be processed when your items are shipped.

Billing and Shipping Addresses:
For security reasons, we recommend using the same billing and shipping address. If you need to use different addresses, please ensure accurate information to avoid delays in order processing.

Payment Confirmation:

You will receive an order confirmation email once your payment has been successfully processed. If you do not receive this email, please contact our customer support team.

Order Cancellation:
You can cancel your order within 24 hours of placing it. After this timeframe, your order may already be in the processing stage, and cancellation may not be possible.

Refunds and Returns:

Please refer to our https://kinivalo.com.bd/return-policy for detailed information on our refund and return procedures, including eligibility criteria and timelines.

Chargebacks and Disputes:
In the event of a payment dispute, chargeback, or unauthorized transaction, we reserve the right to suspend or cancel your account until the issue is resolved.

Subscription or Recurring Payments:

If you're subscribed to any recurring services, your payment will be automatically deducted according to the agreed schedule. You can manage or cancel your subscription by accessing your account settings.

Contact Information:
For payment-related inquiries, please contact our customer support team at kinivalo@gmail.com or +8801619458968.

Changes to the Policy:

We may update our payment policy from time to time. Any changes will be posted on our website.